Why Use Company Name?
Ensures every video still feels personalized, even without first names
Avoids blank or generic intros when your contact data is limited
To switch your AI intro to Company Name:
Go to My Library
Select the video you want to update
Click Edit
Click the ★ (Star) icon next to Share
Ensure AI Personalized Intro is toggled On
Select your cloned voice (see related article if you haven’t set one up)
In the Element dropdown, choose Company Name
Enter a Fallback Text (e.g., “Team”) for contacts without a company name or names longer than 20 characters
Choose your Language (English only on Starter plans) and preferred Greeting
Hit Save
And you’re all set!
See images below for a step‑by‑step visual guide.